Traditionally people injured at work need to call and write to an insurer (often multiple times) when seeking access to an entitlement. This system can cause sometimes lengthy delays when trying to access much needed wages and medical expenses.
If a claim is accepted, did you know that the Victorian WorkCover Authority and their authorised insurers have an app that injured workers can use to:
- Upload Medical Certificates for payment of weekly wages?
- Upload invoices or receipts for payment of medical expenses?
- Record information about their claim?
- Obtain information about entitlements?
- Contact the insurer?
The app does have limitations. You cannot lodge a claim or submit a treatment request online. However, the ability to upload invoices and certificates (rather than relying on more traditional forms of communication) and being able to keep track of claim information and the documents provided in one central place is a great help to injured workers.
You can download the app here:
The Victorian WorkCover Authority provides a tutorial video stepping through what the app can be used for and how to use it here:
Alternatively, here is a step by step guide provided by an authorised insurer:
Do you have any feedback?
Have you used the app? What do you think?
Send your feedback to us and we will pass it on to the Victorian WorkCover Authority.
How can I learn more?
Jacinta Richards.
Principal Lawyer.
- Injury Law, Superannuation, TPD & IP
- 03 9890 3321
- Email Address: j.richards@robinsongill.com.au
Jacinta graduated with a Bachelor of Law from the University of New England in 2015. She completed her practical legal training at the College of Law and was admitted to practice in 2016.
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